Life is a series of pulls back and forth.....

FIVE SECRETS IN GOOD CUSTOMER SERVICE

1. Build business to customer loyalty.
2. Provide TRUE customer service
3. Customer is always right
4. Be honest with your customer
5. Educate your staff to be equally as concerned about your customers as you are.

“ Life is a series of pulls back and forth. You want to do one thing, but you are bound to do something else. Something hurts you, yet you know it shouldn’t.  You take certain things for granted, even when you know you should never take anything for granted.”

(My favorite quotes from the best selling pocket book : Tuesdays with Moris)

Good Customer Service

CUSTOMER SERVICE

Is  a series of activities designed to enhance the level of customer satisfaction, that is, the product or service has met the customer satisfaction.

-One of the most important aspects of a customer service is known to be “ FEEL GOOD FACTOR”.

KEY POINTS:

1. Know your product -
2. Body Language -             

3.       Anticipate Guests Needs

Eight rules for  good customer service:

1.       Answer your Phone

2. Don’t make promise unless you will keep them
3. Listen to your customers
4. Deal with complaints
5. Be helpful- even if there is no immediate profit in it.
6. Train your staff to be always helpful, courteous and knowledgeable.
7. Take the extra step
8. Throw in something extra