CUSTOMER SERVICE
Is
a series of activities designed to enhance the level of customer
satisfaction, that is, the product or service has met the customer
satisfaction.
-One of the most important aspects
of a customer service is known to be “ FEEL GOOD FACTOR”.
KEY POINTS:
- Know your product -
- Body Language -
3. Anticipate
Guests Needs
Eight rules for good
customer service:
1.
Answer your Phone
- Don’t make promise unless you will keep them
- Listen to your customers
- Deal with complaints
- Be helpful- even if there is no immediate profit in it.
- Train your staff to be always helpful, courteous and knowledgeable.
- Take the extra step
- Throw in something extra
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